Pet Care Questions: Frequently Asked Questions

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Our exam fee is $50 for scheduled appointments and $70 for walk-in visits.
Scheduled appointments are discounted because they allow us to manage our time efficiently and provide timely care for all patients. 

We require a $35 deposit to reserve your appointment time.
This helps reduce last-minute cancellations and ensures we can provide timely care to all patients.

• Your appointment time is reserved exclusively for your pet 
• The deposit helps minimize no-shows 
• It allows us to accommodate other patients in need 

The deposit is applied toward your exam fee, so it is not an additional charge.

Yes, we always accept walk-in visits.
However, wait times may be longer depending on our schedule and the number of other walk-in patients.

• Appointments are prioritized 
• High patient volume may result in extended wait times 
• For faster service, we recommend scheduling an appointment in advance

Yes, walk-ins are accepted, but we recommend arriving well before 5:00 PM, depending on your pet’s condition.

• More serious conditions may require additional time 
• Late arrivals may not allow for a full evaluation before closing 

For the best care, arriving earlier in the day is strongly recommended.

Yes, we offer flexible payment options through CareCredit and Cherry.
These programs allow you to split your veterinary bills into manageable monthly payments, making it easier to provide timely care for your pet. 

You can apply for financing through CareCredit or Cherry either online or at our clinic.
Our team can guide you through the process and help you choose the best option for your situation. 

For scheduled procedures, pets are typically dropped off at 9:00 AM.
Surgery is performed later in the day based on the hospital schedule, and patients are usually discharged before 5:00 PM once they are fully awake and stable. 

In some cases, same-day surgery may be available.
If you come in for a morning appointment or walk-in, and our surgical schedule allows, we may be able to perform the procedure on the same day.

• Availability depends on the daily surgery schedule 
• A medical evaluation is required before proceeding 
• Not all cases qualify for same-day surgery

 We are happy to assist clients in English, Spanish, Korean, and Filipino.
Our team strives to make communication comfortable and clear so you can better understand your pet’s care and treatment options.

• English 
• Español (Spanish) 
• 한국어 (Korean) 
• Filipino (Tagalog) 

If you prefer to speak in one of these languages, please let our team know when scheduling your visit.